Refund policy

We want you to be completely satisfied with your purchase from our store. If for any reason you are not satisfied with your purchase, we offer a 2-day return policy. You can return your item(s) within 2 days of the delivery date for a full refund. Please note that the item(s) must be in its original condition and packaging, and you will be responsible for the return shipping costs.

To initiate a return, please email us at accessoryhutboutique@gmail.com with your order number and reason for the return. We will provide you with further instructions and a return shipping label if necessary.

Once we receive the returned item(s), we will process the refund to your original form of payment within 3-5 business days.

Thank you for shopping with us and please let us know if you have any questions or concerns.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

At our store, we take pride in providing high-quality products that meet our customers' unique needs. As such, we offer special orders and personalized items to help you get exactly what you want. However, please note that special orders and personalized items are non-refundable.

Since these items are made to your specific requirements, we are unable to accept returns or offer refunds unless the item is damaged or defective upon receipt. We encourage you to review your order carefully before submitting it to ensure that all details are accurate and meet your expectations.

If you receive a damaged or defective special order or personalized item, please contact us immediately to arrange for a replacement or refund. We will work with you to resolve the issue as quickly as possible.

Thank you for understanding our policy regarding special orders and personalized items. If you have any questions or concerns, please do not hesitate to reach out to us.

Unfortunately, we cannot accept returns on sale items or gift cards.